Terms & Conditions

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Our Terms & Conditions at a Glance

Gullrung is a brand operated by Funparey, C/18/27, Eden Value Homes, Multan Road, Lahore, Pakistan.

Welcome to Gullrung, a Lahore studio making handmade jewelry from real flowers preserved in resin. These Terms & Conditions explain, in simple words, how ordering from gullrung.com works. By browsing our website or placing an order, you agree to these terms. If anything is unclear, just message us on WhatsApp at 0336 9999223 and we’ll happily help.

📝 Orders and confirmation

  • When you place an order on gullrung.com, we may confirm it with you over WhatsApp before it is packed and dispatched.
  • Please make sure your name, phone number and delivery address are correct, so your piece reaches you without delay.
  • If we are ever unable to fulfil an order, for example because a piece is no longer available, we will let you know and, if you have already paid, refund you in full.

💳 Pricing and payment

  • All prices on our website are in Pakistani Rupees (PKR).
  • You can pay using the payment methods shown at checkout. Cash on Delivery is available.
  • Delivery and any add-on charges are shown at checkout before you place your order.
  • We do our best to keep prices accurate. If a price is ever shown incorrectly, we will contact you before processing your order.

🚚 Shipping and delivery

  • We deliver nationwide across Pakistan and overseas too.
  • Delivery within Pakistan is Rs 99. For overseas orders, we share the shipping cost for your country on WhatsApp after you place your order.
  • Delivery times, same-day delivery in Lahore and other details are explained in our Shipping & Delivery Policy.

↩️ Returns and refunds

If your piece ever arrives damaged, we’ll make it right. Because every piece is one of a kind, we don’t offer change-of-mind exchanges. Our Return & Refund Policy explains exactly how to reach us, the timelines and your options, and it always applies to your order.

🌸 Handmade product nature and care

  • Every Gullrung piece is handmade with real flowers preserved in resin, so each one is truly one of a kind.
  • Small variations in colour, flower placement, tiny bubbles and the like are a natural part of handmade jewellery and are not defects.
  • Photos on our website are taken with care, but your piece may differ slightly from the photos.
  • A jewelry care guide card comes with every order. Following it helps your piece stay beautiful for longer.

🎁 Packaging and add-ons

  • Free with every order: a protective plastic bag and a jewelry care guide card.
  • Standard Jewelry Gift Box – Rs 50. It is selected by default for protection in transit; you can untick it, but we recommend keeping it.
  • Optional paid add-ons: hand-carved branded wooden box Rs 475, custom greeting card Rs 350, waterproof ziplock pouch Rs 50.

©️ Intellectual property

The Gullrung name, our designs, product photos and website content belong to Gullrung. Please don’t copy or reuse them for commercial purposes without our permission. You are always welcome to share our pieces and links with friends and on social media.

💻 Use of the website

Please use gullrung.com in a fair and lawful way, and don’t try to misuse it, disrupt it or place false orders. We work to keep the website running smoothly, but it may occasionally be unavailable for updates or maintenance.

🤝 Limitation of liability

We take great care with every piece and every order. As far as the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away any rights you have under the law.

🔒 Privacy

We respect your privacy. Our Privacy Policy explains how we collect, use and protect your information.

🔄 Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and the terms in place when you placed your order apply to that order.

⚖️ Governing law

These terms are governed by the laws of Pakistan, and the courts in Lahore have jurisdiction. Of course, if anything ever goes wrong, please talk to us first, we’re confident we can sort it out together.

📩 How to reach us

💛 Our Commitment We want shopping with Gullrung to feel simple, fair and friendly, from the moment you choose your piece to the day you wear or gift it.